Cancellation policy

Right of withdrawal

Introduction

Consumers have a right of withdrawal in accordance with the following provisions, whereby a consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither attributable to their commercial nor their independent professional activity:

A. Cancellation Policy

You have the right to withdraw from this contract within fourteen days without giving any reason.

The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods.

To exercise your right of withdrawal, you must:

Nordic Soulmates
Brombeerweg 66, 22339 Hamburg
Email: hello@nordicsoulmates.store
Telephone: +49 15561 595698

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email).

Consequences of the revocation

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the cheapest standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise; in no case will you be charged any fees for this refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You bear the direct costs of returning the goods.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Exclusion of the right of withdrawal

The right of withdrawal does not apply to consumers who, at the time of conclusion of the contract, are not citizens of a Member State of the European Union and whose sole residence and delivery address at the time of conclusion of the contract are outside the European Union.

The right of withdrawal does not apply to contracts for the supply of goods that are made to customer specifications or are clearly tailored to personal needs.

Note: As our products are individually produced on-demand for you, the right of withdrawal may be excluded in certain circumstances. Please contact us in individual cases.

General information

1) Please avoid damaging or soiling the goods. Please return the goods to us in their original packaging, including all accessories and packaging materials. If necessary, use protective outer packaging. If you no longer have the original packaging, please ensure adequate protection against transport damage by using suitable packaging.
2) Please do not return the goods to us freight collect.
3) Please note that the aforementioned points 1-2 are not prerequisites for the effective exercise of the right of withdrawal.

B. Cancellation form

If you wish to cancel the contract, please fill out this form and return it.

To

Nordic Soulmates
Blackberry Way 66
22339 Hamburg
Germany

Email: hello@nordicsoulmates.store

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*).

_______________________________________________________

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Ordered on (*) ____________ / received on (*) __________________

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Name of consumer(s)

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Address of the consumer(s)

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Signature of the consumer(s) (only for notifications on paper)

_________________________
Date

(*) Delete as appropriate